Feedback from passengers
The Airport Authority takes no responsibility for the content of messages posted here. This service is for the benefit of airport users who wish to express their views or share helpful information with each other. Questions or comments posted on this page will not receive a response from airport staff. To contact the airport please see the Contact page.
Have you used Sanaa International Airport? Love it? Hate it? We welcome your reviews, questions, or comments about the airport. Your feedback, if suitable, will be published on this page for the benefit of other users.
I need help to book one for Jermaine Jackson,he really needs t get back to Calabasas,CA sometime today
The country needs and deserve to be rebuilt by a new management team.
نرجوا حل الموضوع ..
وكمان في اللي بيعملوا في حمل الحقائب من صالة الوصول الى صالة الاستقبال ..
يا ريت تعملوا لهم حل .. لانه معاي شنطة فقط 20 كجم .. ولازم هو اللي يشيلها وفي الأخير يطلب منك 10 دولار ..
It was my first time coming to Yemen besides that I have long
lost families over there, that I wanted to look up and I also went to
go and study arabic for 2 years. The moment I came of the airport
I went through the check point and my passport was taken away. A man without a uniform had just put it in his pocket and told me to sit down at that point I was very annoyed! I waited for 3 hours long. I kept asking for someone to speak to but they just told me wait in their broken english! Later on the manager had come to me and ask to show my face as I was wearing a face veil and on my picture I wasn't wearing a head scarf at all. Then he starts to ask wether I'm muslim or not personal things that was not his concern, I had kindly explained myself that I'm just here to visit family. I felt really uncomfortable because they had let everyone pass the check point except for me. A family friend of mine who is yemeni later on had payed them some money for me to come through! I'm not yemeni myself but I felt as though if I was yemeni it wouldn't have been a problem! Besides the bad treating of getting in and out the airport. I had a great experience in Yemen there's so much more hikma behind yemen itself I didn't know! Personally I would have loved to return to yemen one day, but getting there just seems like a myth! The airport needs to improve big time! With the character of the men and as to the way they treat foreigners. Character and manners means a lot I hope in time it improves and there's no more hustling people and you need to do something about those strange men trying to help with your luggage I really thought they were stealing my bag
هذه التعليقات من 2008 وحتى اليوم والمطار لا يزال لم يتغير نفس شيئا.
don't understand why the manager is not doing anything about it
لا أفهم لماذا المدير لا يفعل أي شيء
منذ ما وصلت للمطار إلا وأنا هارب من القتل لتعز
اول ما تنزل من الطائرة ثم تطلع الباص الذي يوصلك للمطار تصاب بصدمة حضارية بمعنى الكلمة
اول ماتنزل من الباص وتروح اول صالة استقبال للمسافرين تتفجأ بمنظر كئيب وصالة كئيبة جدرانها متسخة قذرة حتى الوان الطلاء والرنج عليها قديم وعفى عليه الزمن وكأن مسألة اعادة طلاء هذه الصالة بالوان باهية وجديدة سوف يكلف الكثير . مدخل محلات ومطاعم حدة احسن بمليون مرة من مدخل هذه الصالة التي اول ما يجي مسافر يفتجع لما يدخلها.
وبعدين موظف الجوازات يعاملك بمهانة واحتقار وكانك خادم عنده مش كمسافر قطعت مسافات والالاف الكيلومترات. وحكاية تعبئة الاستمارات التي ما نشوفها الا في مطار صنعاء هذه عادها قصتها قصة
حتى الابتسامة ماتظهر عليهم ابدا ابدا.
وبعد مشارعة طويلة عريضة توصل محل استقبال الحقائب وهنا يتم مضايقتك من قبل الموظفين هناك وحتى لو معك شنطة صغيرة بتقدر تحملها بنفسك يجوا لاعندك ويصروا انهم يحملوها لك باسلوب همجي وغير حضاري.
حرررررررررررام عليكم تسموا هذا مطار دولي
As stuff we suffering from this currpttion and careless of leaders of civil aviation authority ..
We work hardly to provide services but our managers drive us to crazy ..sometimes we think they want accident at sanaa airport or at sanaa flight region. ... why .we don't know???
The first time I've ever went to Yemen was in 2008. We just got back from a two week holiday in Dubai. Coming from Dubai to Yemen was a contrast. Yes the Dubai airport was up to date, modern, clean, all that you can desire when shopping e.g, MC Donal's and so on. But it was missing the one thing that money could not buy.Culture and character! which the Yemeni Airport still has. I lived in the UK all of my life and if i wanted the airport and country that i was visiting to be like Europe. Then i would of stayed here. Many airports try to compete with other airports in the west and lose culture and character in the process. The only thing that i would say is perhaps tackle the corrupt and bribery issue full on. Also to clean and tidy the Airport more.
It is a shame to call lit a bus station even , information is not there even your web site here not a sIngle phone number to contact . WC is very dirty , non profEssional at all . But it is the image of the country.
I admire your architecture, culture, attractions, historic sites, nature, people! I very much like your airport!!! Your employees are the best professionals and experts in their work. I am your fan!!! I ask to send me your promo-production, any souvenirs. I really want to have your gifts!
My postal address: 432027 Rozy Luxemburg 5-61 Ulyanovsk Russia.
Thanks!!!
With love and best wishes, miss Irina Lomakina.
Dear Sir/Madam...
I am travelling with Yamenia Airlines from Amman - Sana'a (transit) - Jakarta as a Tour Leader for Golden Moment Tour Jakarta Indonesia
24 Aug 2011 - Amman to Sana'a (transit overnight)
25 Aug 2012 - Sana'a to Jakarta...
On 25 Aug 2012, when we returned back from our hotel to Sana'a airport in the airport security check, one of our tour member has to clear one item that he carried...
Because it was little bit complicated, so, I assist to handle... while, in that moment, I also carried my cabin trolley bag...
By somehow, my trolley bag was miising when we are discussing about the item to let it released to be carried... I was lost my attention to my bag...
By mistake, my bag was taken by somebody else..
In the area, there is a bag was left unattendant, so... it might be somebody took it accidently (eventhough the bag was left in the area is not same size as mine...)
Anyway, dear Sir / Madam...
If there is (by fortune) any bag... cabin size... up-right troley case, black color with "Jack Niclaus" brand...
Would you please inform me to : heben_ezer@yahoo.com, I will greatfully appreciate your kind help...
By the way, inside the bag are : clothing, laptop (and old one), a memory bank 250GB, some extention cables, etc...
Thanks and hope to hear from you soon...
Kind regards,
Heben Ezer
This mainly happens to yemenese who are living abroad (Hadharims).
You must keep in mind that Yemen is going through a revolutionary phase so do not expect much from the airport NOW. As soon as stability arrives in the country, Yemen will be back on track competing with the rest of the world.
I'm from Yemen and trust me, the current airport reflects nothing Yemen has to offer. Ive travelled a lot throughout my life and SIA is one of the best airports ive gone through in developing countries. (and yes I have been to Dubai, dc, Munich, Rome, bangkok, LA, new york, etc.)
Wait for the new sanaa airport. You'll be astonished :)
In this site I found many bad comments about this airport, I disagree with them.
WHY YEMEN AIR PORT OFFECER WHEN THEY SEE BLACK PEOPLES NEED MORE CORRUPTION ? WITH OUT CORRUPTION YOU CANT GO OTHER COUNTRY?
بالله عليكم اتسمون مطار صنعاء مطارا دوليا
لا توجد فيه ادني خدمة للمسافرين او حتي للمنتظرين
المنتظرين يظلوا في الخارج بين البرد والشمس والريح لمدة ساعات
او بعد هذا كله تسمونه مطارا دوليا
اه اه اه اه
Unfortunately, the workers here don’t receive the same salaries as Orlando and when they can’t see the comparison, they LOOK DOWN on people working here and forget that THIS IS YEMEN and not where they came from.
Accepting the country for what it is and adding a genuine smile to your face will make you feel more welcomed and enjoy the start of your trip.
Always remember that a smile costs nothing but it is a form a charity that one human being can give to another.
When arriving at the airport a bus will meet you at the plain to take you to the terminal. This is a dual use airport civil and military so you may see military aircraft around the airport. If you are caught taking pictures at the airport there may be issues just as if you where at any military installation in the world. Officials at the airport usually wear military uniforms and carry firearms. This is normal, as it is a military airport.
After you have gone through immigration, you will need to pick up your luggage. You may find some people 'guarding' the luggage carts in a uniform and they may ask you for money to use one. The use of the cart itself is free, but if you would like a porter to help with your bags, kindly tip him three hundred YER. This amount was on a sign in baggage claim.
Before you leave the arrivals hall, customs officials may inspect your luggage. Customs officers check almost everyone’s luggage closely for forbidden items like alcohol, firearms, narcotics, obscene literature, and pornographic materials. There is a green line and a red line; unless directed by customs authorities, proceed to the green line, which is located to the front right of the arrivals hall.
It is only after you leave the arrivals hall that the person collecting you from the airport will meet you, or you will be able to catch a taxi into the city. Current transport fares into town are around YR 2000 ($10 US). Personally, I like taking the Raha taxies because they are relatively new and clean. If you do not have local currency you can exchange money at the airport for reasonable rates.
when i traveled back from sana'a i saw one man making trouble with passenger and when i asked the poeple aroung who is that person who make such noise with passengt they told me he is yemenia manager mr thawr and why u have such poeple in places like this in the gate of yemen ,, hope u success in your work .